Frequently Asked Questions

Troubleshooting Your EV Charger

1. Why is my EV charger not powering on?

• Possible Causes:

• The charger may not be receiving power. Check if the circuit breaker or fuse connected to the charger has tripped.

• Ensure the charger is properly plugged in or hardwired to your electrical system.

• Inspect for any visible damage to the power cable or connections.

• Solutions:

• Reset the circuit breaker or replace the fuse.

• Confirm the charger is securely connected to the power source.

• If damage is detected, consult a certified electrician or technician.

2. Why is my EV charger not charging my car?

• Possible Causes:

• Loose or incomplete connection between the charger and the vehicle.

• The vehicle's battery or charging system may have a fault.

• Software or firmware issues with the charger or the EV.

• Solutions:

• Reconnect the charger plug securely to the vehicle's charging port.

• Check your vehicle’s dashboard for error messages and consult the user manual.

• Update the charger firmware (refer to the manufacturer’s instructions) or contact technical support.

3. Why is the charging speed slower than usual?

• Possible Causes:

• The charger may be operating at a lower power level due to heat or electrical limitations.

• The vehicle’s battery may be near full, and the charging rate naturally slows down to protect the battery.

• Your electrical system might not be delivering sufficient power to the charger.

• You’re using a single-phase cable on a three phase charger (if you are only pulling 7kW rather than 11/22kW

• Solutions:

• Allow the charger to cool down if it's overheated.

• Check the vehicle's battery level; slower charging is normal when the battery is nearly full.

• Verify that your charger is connected to the appropriate power supply.

• Upgrade your charging cable to the fastest possible for your car/charger.

4. Why is my EV charger showing an error code?

• Possible Causes:

• Error codes often indicate specific issues, such as a communication fault, grounding problem, or overcurrent.

• Faulty internal components or wiring issues.

• Solutions:

• Refer to the charger’s user manual to identify the meaning of the error code.

• Try resetting the charger by turning it off and on again.

• If the problem persists, contact customer support or a qualified technician.

5. Why is my charger overheating?

• Possible Causes:

• The charger is exposed to direct sunlight or high temperatures during operation.

• Internal components may be under stress due to high usage or a malfunction.

• Solutions:

• Ensure the charger is installed in a shaded, ventilated area.

• Stop charging and allow the unit to cool down before using it again.

• If overheating continues, consult a technician for further inspection.

6. Why is the charger cutting off during a session?

• Possible Causes:

• Fluctuations in the power supply or voltage drop.

• The vehicle’s onboard charger may temporarily halt charging due to safety concerns.

• The charger might have a built-in safety feature that stops charging when irregularities are detected.

• Solutions:

• Check the stability of your power supply and consider installing a surge protector.

• Inspect the charging cable and port for debris or damage.

• Contact your EV manufacturer or charger support for further diagnosis.

7. Why is the charging cable stuck in the car or charger?

• Possible Causes:

• A locking mechanism might have been activated during the charging process.

• Software glitches or mechanical malfunctions may be preventing the release.

• Solutions:

• Check your car’s settings to unlock the charging port.

• Turn off the charger and unplug it from the power source, then attempt to release the cable.

• Contact the charger or car manufacturer if the cable remains stuck.